Today, I got my Twitter account suspended. I’m still not sure why, but it seemed because Twitter mistakenly suspended my account. I was a little bit panic, but I believed that there was a solution for this situation. I just hoped that Twitter listened and did something on my issue. Of course, I was only one of hundreds, or thousands, or maybe millions of users who got such problem (at that moment).
To make the story short, I finally got my account un-suspended in two hours or less. So, what did I do to get my account back?
Being suspended, it does not mean that you don’t have access to your Twitter account. When my status was suspended, I could still login to Twitter. I could see the timeline updates from people I follow. Being suspended means that I can’t change any data, it’s like being in “read-only” mode. If you think you don’t do any illegal activities (see Twitter rules), and you want to have your account back, just do the standard procedure.
The first thing I did was filling a ticket, explaining the situation. I also mentioned about the situation I wrote in my blog. I was not sure whether the information was useful or not, but at least I provide more details.
Few minutes after that, I was happy because my ticket status marked as “Solved”. Here, “solved” does not mean “Hurray, I get my account back!”. “Solved” also means “assigned to staff”, or “someone had been notified about the issue”.
I did not want to flood the staff by updating my tickets, asking for an emergency actions. It was around 1 AM (my time), and I could wait until morning, if needed. I was not sure about my ticket status. I also was not sure whether Twitter staff reviewed my request or not. I did not know what happened exactly with account. I just waited for feedback/action from Twitter staff.
I reloaded Twitter page randomly, just to check the status. Suspended, still. And then — after around 2 hours — I had my Twitter account back to normal. I was happy, and checked my ticket status, nothing changed. No comments, no feedbacks, … nothing. I was fine with that. Twitter was probably busy with other issues. The most important thing is that Twitter did something from there. Even if the machine did this, I’m still happy. :)
Lessons learned: it’s fine to be panic but the next things are: don’t panic, follow the procedure, and be patient.
Few minutes ago, Twitter got a problem. Not sure about the real problem, but when I opened Twiter website, it said something about “Over Capacity”. I waited. Probably this was the best thing I could do. Usually, Twitter heals its problem in minutes. And, Twitter was back.
Was the problem solved? I thought so. But, I got a bigger problem. My account was suspended. I was logged in to my account at that time and got a warning message.
OK, my account was suspended and I got this message (this is a notification for suspended account):
This account is currently suspended and is being investigated due to strange activity. If we have suspended your account mistakenly, please let us know. See Suspended Accounts for more information.
Strange activity? Well, I think I do no strange activities using my Twitter account, and I think my followers know this. Maybe, Twitter suspended my account by mistake. Maybe, the system did it. I’m just unlucky right now. I’ll contact the staff now, and let see how it goes.
Update 2:40 AM: My Twitter is un-suspended. Yay! I’m not sure the exact time, but it took less than two hours to have my issue resolved. Thank you Twitter staff! Will post about this experience later.
I just renewed my expired Flickr Pro subscription. I know, Flickr already removed its set limits for free account. I think the most “annoying” about having a free account is not about set limit. It’s more about its 200 recent photos rule.
Oke, the renewal process was simple. Few clicks, and I can enjoy the Pro features again.
I tried to upgrade my Flickr Uploadr also. But, it was crashed few times when I uploaded my photos — no videos. Did I upload many photos at a time? I didn’t. I just uploaded 5-8 photos at once. I think I’ll use the old uploader. What about the video uploader feature? Right now, I don’t use it. I still don’t have a plan to upload videos to Flickr. May be later. Flickr is about photo. If I want to upload a video, I will use a video sharing provider like blip.tv.
After being a free member at Flickr (again), I noticed that my photostream displays more than three sets. It seems that Flickr has lifted its set limit — for free account. Right now, I can see lots of photo sets. So, what’s the exact number? Flickr writes:
We’ve lifted that limit and you’re now free to organize your most recent 200 photos into as many sets as you like.
Thank you Flickr! In short, it means that — for example — if your last 200 photos are organized into 10 sets, you will have 10 visible sets.
Another news is about HD videos support Flickr Pro members. Here are some points to notice:
Pro members can upload as many HD videos as they want. I hope I read it right.
Free members can only upload 2 videos per month. They can upload HD videos, BUT it will not be displayed in HD quality. If they upgrade to Pro account, the HD version will be available.
Video limits still apply: less than 90 seconds and 150MB in size.
Check out the new Desktop Uploadr. We can upload photos and videos easier.
I think I want to renew my Pro account membership sooner. :)
I decided to leave my Flickr Pro account expired for some moments. I know, it’s probably not a good decision. What does my Flickr look like right now? What happens to an expired account? At least, I know the answers. Here are few things I found:
Flickr free account limits apply now for my account.
There are only 200 last photos displayed. But, this number means all your last uploaded photos. For example, if you have 90 private photos — among those 200, unregistered visitors/contact will only see 90. Get the math?
Free account can only have 3 sets, right? But, when you were Pro users, and downgraded to free user, you still have more than 3 accounts. I have more than 80 sets (public and private). My Flickr photostream only displays 12 sets, and 17 sets when I logged in.
Flickr misses expired Flickr Pro accounts. :)
Okey, will upgrade my Flickr account later since I’m still enjoying videoblogging right now. :)
Currently, we’re working on a site. I will tell you about what site it is. This time, I want to share our ideas about how we build it. It comes with a membership features. You know… registration, login and password reminder. For the password reminder feature, the current site — we actually redevelop the current site — has the feature, and it works fine.
BUT, we think that the process can — and should — be improved. Here are the scenario (from the current site) for the password reminder:
- A user fills in the email field with the his/her account’s email address.
- The system will generate a randomly-generated password.
- User can login with the new password.
It works. But, there are some other situations:
- Other people can see other members’ profile.
- On the profile page, the email address is revealed (readable).
So, other members can easily bug each other. Of course, only when they want to. The point is: it can be done. If someone put other members’ email adress, he/she can reset the password. “Hey, I have someone changed my password without my permission. I need to change it again now…”