Having some Apple products, I read lots of news regarding the products or the company like product updates, rumors, etc. One of them is about the story about stolen/missing products. Today, I almost lost my New iPad. I was lucky to have in back within hours. How?
Today, it was just like regular day. I went to the office in the morning. Since I’m now in Jakarta, I take taxi almost everyday to reach the office. I like spending my time reading using Flipboard, checking Twitter timeline using Tweetbot, or reading emails. After few hours, I just realised that I didn’t have my iPad with me. I was panic. The first thing I did was remembering the taxi number. Usually, I remember the taxi number, or even taking its picture. But, today I completely forgot about it. The only thing I remembered was taxi company. It was Express Group.
There are many opinions regarding Express Group services. I also have my experiences with this company. In most cases, I have positive experience with them. For today, I have a good and nice service. Thank you, Express Group!
The first thing I did was opening Find my iPhone app on my iPhone. I tried to locate my iPad. And, I found its location. Nice. But, I was not sure whether it was still with the taxi driver, or someone already had it. I located and activated the “Lost Mode” from iCloud website, and created a message asking to contact me. I gave both my cell numbers. I also hit the “Play Sound” button.
I called the customer service number, and explained the situation. I told the operator about the situation. After that, I refreshed Find my iPhone on my iPhone. When I was in the taxi, I told the taxi driver — still from the same company — that I left my iPad. When I checked my iPad, it’s not far from my location. I asked the taxi driver to drive me to my iPad location. I was sure that the taxi driver kept it for me. I kept thinking positive. Almost every minute, I always check the latest location. And, it was moving. The “problem” with checking the position from mobile device is that it’s not real-time. So, within 30 seconds, it was moving from one location to another pretty fast. Especially, because the traffic was good.
So, how’s the location history? See the screenshot below.
When I tried to reach a destination, I realised that the taxi (which brought my iPad) was passing. Taking another turn? Way too late. At least I tried. Again, I only hope that: the taxi drive had my iPad, he kept it with him, and — more importantly — he would bring it back to the station and contacted me. I decided to go back to the office after knowing that the taxi went to Sudirman area.
I checked again from my MacBook Pro. It’s still moving. I had to admit that I was amazed with the location report.
I tried to hit the “Play Sound” again. In the next few seconds, I got a phone call. I picked it up. And, he asked me whether I was the one who left something in red case in the taxi. Voila! The taxi driver called me telling that he had my iPad with him!
I talked to him, asking about his position — of course I already knew it from my iPad’s location. I quickly asked him about the taxi number. It was: BC 5713. I told him whether he was able to drive to the office, and I also told him to keep my iPad with him. He agreed to bring it after his lunch.
I was happy. I am happy, of course.
It was the first time I used Find my iPhone feature — and I hope I don’t need to use it again! — in real case scenario. Here are few things I learned:
- Turning Location Service on the device is useful. Yes, it consumes more battery power.
- Apple Maps did a great job.
- Checking the device location from iPhone does not give you the real-time location info. But, from my MacBook, I have almost real-time respond. That’s what I found. Not sure whether it happens this way, or not.
- Turn Auto-Lock ON.
- I have to be more careful.
When I was in the meeting, the taxi driver called me. I run from the second floor, and met him. He handed me the iPad. I promised myself that I would give him something for his effort and honesty. He said sorry because it took time for him to arrive because of the bad traffic. I said thank you. I gave him some money. He refused to accept it. But, I insisted.
Few minutes later, I texted him to say thank you for his kindness. Then, I called the taxi operator asking for information about the taxi driver’s name, and his station. I also told the operator about the good experience — especially about the kind and honest taxi driver. Thank you Pak Heru!
Happy ending? Yes. Want to be in the same situation again? Definitely not!