Not following VIVAnews doesn’t make me stop reading people’s comments about it. There are some blogs brought this Twitter account into discussion. Today, I noticed that @vivanews_com account had been deleted by the account holder. Maybe, it’s because the Twitter users’ (especially in Indonesia and its followers) responses.
Now, the question: Is it — deleting its Twitter — a smart move? Is it the best option? I think, it’s not. Let’s figure out why the account was closed.
VIVAnews wanted to get another account, and announce it as its official account. When it was published, I couldn’t find any link of it at their site, or something mentioned that it was official.
They (people at VIVAnews?) want to do it better in the future.
They want to “remove” people’s comment.
I think, rather than closing/deactivated its account, the account holder should stop the auto-update and show that they’re listening. They can do it by removing its feed(s) from Twitterfeed. Then, they give respond also via Twitter. Why? Because it’s the medium. They can ask for feedback, and how they can make it better next time.
It can be a better counter for the negative comments on Twitter. If they think that closing account will remove the negative comments, they’re wrong. It’s still accessible in Twitter database, unless people who wrote tweets delete them. See these screenshots: one and two. Those screenshots were taken, even the referenced account has been deleted.
Now, will they join Twitter again? I’m curious.