I have been a customer of BCA for years. And, one of its services I use regularly is the internet banking (also known as Klik BCA); to check my account balance. I just realize that it takes ‘too many steps’ only to check it.
If I want to check my account balance, these are some steps:
- Log on to https://ibank.klikbca.com/, and fill in User ID and Password. After logging in, you will be prompted to a welcome page. Here, you will see last login information, and a greeting. (see Figure 1 and 2)
- Click on the “Informasi Rekening” (Account Information) tab. (Figure 3)
- The after having the “Informasi Rekening” tab opened, click on the “Informasi Saldo” (Account Balance Information). (Figure 3)
- You will see your account balance now. (Figure 4)
Well, why not having the account balance information directly after logging in?
Just my 2 cents.